Returns and Exchanges

All products sold by Lilbubsy are brand new and in its original packaging. Returns and exchanges are only eligible for defective or wrong items sent. 

If a defect or wrong item was sent, please reach out to us at within 7 days of receipt. Please also provide photos, videos and proof of purchase showing the defect or wrong item in order for us to expedite the process.

In the event that the exact item is out of stock, you may choose a different item to exchange (price difference will have to be paid/top up by the buyer).

All orders placed are final and we do not provide refunds. 


Product Measurements and Lighting Variance (Bamboo Pillows)

Kindly note that the actual colour of the bamboo pillows may differ due to different device screen settings.

Please allow 1-3cm difference in measurements as product is hand-sewn

2D pillows are expected upon removing the packaging, please wash and allow 1 to 2 days for the dinosaurs to fluff up.


Product Warranty (Wash Basin and Training Potty)

A 6 months product warranty is provided for manufacturing defects of the Wash Basin and Training Potty.

We do not provide warranty for water damaged by user. Cost of the repairs done by us will be paid by the user. 

Please place the products at a dry area and do not pour/spray water over the wash basin and/or the training potty.